CHAPTER ONE
- INTRODUCTION
The term communication means different things to different people. Some can expand its meaning to include the equipment used in the passing of information like telegram, telephone, television etc. Others can take it to mean the communication system in the organization such as grapevine compliant box, grievance procedure and the formal chain of command.
Communication function according to Koontz, O.Donnel and Weihrich can also be said to the means by which social inputs are fed into social system, behaviour modified, change effect information made productive and goals are achieved at the end.
The word “management” means getting things done through others. Any manager leader or organizer of any activity where there are more than one participant have to communicate his/her ideas to others to enable them achieve the organization’s objective.
People can communicate to each other through verbal and non-verbal means. In verbal communication it involves written communication comprising letters, reports, memo etc while non-verbal communication includes gestures, postures, artifacts, touching etc. There are several forms of language such as human language, computer language etc but for research language will only be regard as words both written and spoken. Different tribes have different languages unicate from morning to night. If one cannot communicate, one cannot manage people in any sense of it, this means that man is a communicating animal. An organization needs to maintain contact with the world and this can only be done through communication. This means that it is the most important human survival skill.
- BACKGROUND OF THE STUDY
The personal and organizational objectives of an organization are impossible without communication and can only be partially achieve by chance if communication is ineffective. This problem of communication can be traced back to the creation. In the old testament of the Bible God change the individual languages of the builders of tower of Babel, as a result they failed to achieve the objective because they could no longer communicate with each other. And the lord said, “behold they are one people and they have all one language and this is only the beginning of what they will do and nothing that the propose to do will now be impossible for them, come let us go down and there confuse their language, that they may not understood one another’s speech”. First bank regional Headquarters Enugu have been in the banking for about hundred years. This does not mean things have been going smoothly for the industry.